terms of service & studio policies

what to bring

  • Group Reformer Classes: Grip socks are required to take our group reformer classes for the safety of our clients and community. These can be bought at reception while checking in.

  • Hot Classes: If you are signed up for a heated class you will need to bring your own mat or rent one at reception. Mat rentals are $5 and towel rentals are $6. You can rent both in a bundle for $9.

check-in / late arrival policy

If you are joining us at our Federal Hill location, please check your booking confirmation email for the access code to enter our studio. This code will work 15 minutes before class begins up until 5 minutes into the start of class. 

If this is your first time to the studio, please arrive at least 15 minutes before your scheduled class for your studio orientation. New clients must be present at the start of class—late entry is not permitted. Existing clients have a 5-minute grace period after the class begins. Clients who enter late forfeit the right to hands on adjustments from the instructor.

If a waitlisted client arrives hoping for an open spot, they must wait the full 5 minutes to honor our late entry policy.

heated classes

The Hot Room, where our heated classes take place, is heated between 90-100 degrees using infrared technology. Temperatures can rise in our group classes to exceed 100 degrees.

booking windows

All class packs, new client specials, and single class credits have a rolling two week booking window. Meaning, you can book two weeks out from today.

Our members get priority booking privileges. All memberships have a thirty day booking window with the exception of our mega membership. Our mega membership holders receive a 60 day booking window.

reservation policies

To reserve a spot in class, you must have a valid credit package or membership on file. To make a reservation please login to your account using our Pilates House App or by visiting our website. If you need to change your reservation, please do so 12 hours or more before the class start time to avoid losing your credit or incurring a late cancellation charge.

cancellation/no show policy

We understand that plans change! If you need to cancel a reservation, please do so as soon as possible via the Pilates House App or our website.

Class Cancellations:

  • Cancel at least 12 hours before class to avoid penalties.

  • Late cancellations (less than 12 hours before class) or no-shows:

  • Drop-in & class pack holders: Lose the class credit.

  • Unlimited & Mega Members: $15 late cancel fee, $25 no-show fee.

Private Training Cancellations:

  • Cancel at least 24 hours before your session to avoid penalties.

  • Late cancellations (less than 24 hours) or no-shows:

  • You will be charged the full session fee, or a session credit will be deducted from your package.

Important: We do not accept cancellations via email, Facebook, or Instagram. You are responsible for managing your reservations through your account.

waitlist

If a class is full, we recommend joining the waitlist. If a spot opens, you’ll receive an email or text notification based on your communication preferences. Read below for our waitlist deets. 

  • If you’re added to a class from the waitlist, the late cancellation policy applies. Remove yourself if you can no longer attend.

  • If you’re not added, your class credit remains available for future use.

  • You can check your waitlist position in the Pilates House App under your schedule.

  • If you waitlist multiple classes, you’re responsible for managing your reservations to avoid accidental or double bookings.

  • Late cancel and no-show fees apply if you do not cancel within the policy timeframe.

  • If a waitlisted client arrives for an open spot, they must wait the full 5-minute grace period to honor our late entry policy.

membership terms

All Pilates House memberships require a minimum commitment of 3 months. After this period, memberships renew automatically on a month-to-month basis.

Billing & Payments

  • By purchasing a membership, you authorize Pilates House to automatically charge your credit or debit card each month for your membership and any applicable late cancellation fees.

  • Membership charges will process on your contract renewal date.

  • If a payment fails, your booking privileges will be frozen until payment is resolved.

Class Credits & Expiration

  • Membership credits do not roll over and must be used within the 30-day billing cycle.

Cancellations & Holds

  • To cancel your membership, email us with 30 days’ notice before your next billing cycle.

  • You may freeze your membership for a minimum of 30 days and up to 2 months per calendar year by emailing us with exact dates.

  • Memberships cannot be canceled while frozen.

bff pass terms

All Pilates House Members receive one BFF pass per month they can use to book and bring a friend with them. You can book your BFF into class with you by using the Pilates House App.

medical concerns & pregnancy

Pilates House may decline entry to a class because of injury and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a private session and allowing one of our instructors to give you an evaluation. If you are pregnant and in your first trimester, you may take any of our classes with your doctors consent. After your first trimester, we highly recommended private training so that you can receive the correct modifications and pregnancy appropriate exercises.

returns & exchanges

All sales are final. Classes and private sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

lost & found

Pilates House is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.

turn off and tune in

We want you to drop in and take space for YOU. Please leave your cellphones out of the studio during class. Pictures/videos can be taken before or after class starts, but recording is prohibited while class is in session.

age restriction

Minimum age to attend class is 16. A parent or guardian must be present if the individual is under the age of 18 and sign a consent form for them to take class.

privacy policy

For details of our policy privacy please click here. 

liability waiver

Effective for All Locations Operated by Pilates House LLC and PH Federal Hill LLC

electronic communication consent

By visiting Pilates House or communicating with us via email, you consent to receive communications electronically. We may communicate with you through email, website postings, or social media. You agree that all notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

assumption of risk and release of liability

In consideration of my participation in Pilates classes, yoga classes, studio programs, and/or workshops (the "Programs") offered by Pilates House LLC and PH Federal Hill LLC (collectively referred to as "Pilates House"), I hereby agree to the following:

  1. Assumption of Risk: I acknowledge that participation in the Programs involves inherent risks, including serious injury or death. I fully assume all risks associated with participation, including but not limited to: physical exertion, potential injury, medical conditions, failure to follow instructions, slipping or falling, equipment failure, and other unforeseen hazards. I accept full responsibility for any risks, injuries, or damages that may occur as a result of my participation.

  2. Medical Responsibility: I affirm that I have consulted with a physician regarding my participation in the Programs and have received approval to participate. I warrant that I am physically fit and have no medical condition that would prevent full participation.

  3. Release of Liability: I, for myself and my heirs, assigns, successors, executors, administrators, and legal representatives, release and agree not to sue Pilates House LLC, PH Federal Hill LLC, their affiliates, officers, directors, agents, employees, or landlords of any premises in which they operate, for any personal injury or property damage sustained during my participation in the Programs or use of Pilates House facilities or equipment.

  4. Indemnification: I agree to defend, indemnify, and hold harmless Pilates House LLC, PH Federal Hill LLC, their affiliates, officers, directors, agents, employees, and landlords from any claims, suits, or demands arising from my participation in the Programs or presence in the facility.

  5. Medical Conditions Disclosure: I understand that it is my ongoing responsibility to inform Pilates House instructors of any medical conditions, injuries, or surgeries prior to my first class and as necessary thereafter.

  6. Participation Rights: I understand that Pilates House reserves the right to refuse my participation in any Program. Except for a monetary refund, I agree that I have no claims against Pilates House or its landlords for any such refusal.

media release

I consent to the photographing and recording of my participation in Pilates House activities. I authorize Pilates House to use these photographs and recordings for promotional purposes, including but not limited to, social media, website, and marketing materials. I waive any right to inspect or approve the use of these materials and release Pilates House from any claims related to their use.

Acknowledgment & Agreement
I have read and fully understand this Combined Liability Waiver and Release. I voluntarily agree to its terms and conditions and understand that this agreement applies to all Pilates House LLC and PH Federal Hill LLC locations.